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Custom (Made To Order) products are personalized based on your design choices and, therefore, not returnable for refund or exchange (unless there is a defect in material or craftsmanship of the product). We want you to love your new custom footwear purchase as much as we enjoy handcrafting them for you so if you are not 100% satisfied with your custom order, we will quickly address your concern. Please contact firstname.lastname@example.org or call (207) 853-2488 to discuss how we can help correct any issues. Most of the time issues are with fit and many of those be resolved and we will gladly work to adjust the fit for you: Of course, it’s best to minimize any fit issues ahead of your purchase so click on this link to see our fit guide or feel free to call customer service for direction ahead of time and we will help walk you through the process. For more information on our return policy, please visit this link.