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Monday - Friday 8:30 A.M - 5:00 P.M. E.T
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ORDERS

What if I need to change my order?

We process orders within 1 day of receiving them but are usually happy to accommodate any changes to your order. The best way to change or cancel an order is to call us at 207.853.2488, Monday–Friday, 8:30 a.m.–5 p.m. ET.

When can I expect my order?

All Quoddy Made-to-Order shoes take approximately 4 weeks for delivery. International customers should expect an additional week in transit. You will always receive an email when your order ships from our workshop in Lewiston, Maine. You’re welcome to reach out via live chat, email or phone to get the specifics-- or to request a rush service ($75) that will move your shoes to the front of the line. Rush Service availability will depend on the time of year. 

Is delivery by Christmas 2017 guaranteed? 

It takes our shoemakers time to make a shoe, boot or slipper worth the Quoddy name. Unfortunately, our deadline for guaranteed delivery by Christmas for all made-to-order shoes and boots has passed.  However, all Fireside and Spillcollar slippers can be ordered through December 20th and still arrive to you in time to be placed under the tree. 

I am looking for a certain Quoddy style that I do not see on your website. Is it possible to order?

It depends. In most cases, we like to offer our customers the very latest in Quoddy styles and products-- and we can work with you to find the right shoe that you will love. However, if it’s a special request, reach out to our customer service team at 207-853-2488, email or chat and we can see what is possible. Please note that all custom orders beyond our current product assortment come with Quoddy-determined upcharge due at time of order and cannot be returned or cancelled for refund after order is placed. Discount codes and/or sale pricing cannot be applied to these orders.
RETURNS & EXCHANGES

Of course we all want this to work. But, if you decide you don’t love your shoes, return them in their original condition within 30 days of delivery for a refund or exchange. Exchanges can only be done for a shoe or slipper in the same style. All returns and exchanges must be unworn, in the state you received them and in the original packaging. 

Return Address: Quoddy, Attn: Product Returns, 550 Lisbon St., Lewiston, ME 04240

A note about Fireside and Spillcollar Slippers: All Fireside and Spillcollar slippers are ready-to-wear. If you find you require a different size and your slippers are unworn, simply contact us at 207.853.2488 or at service@quoddy to initiate an exchange. We are happy to make a fast swap for you! Note that you are responsible for paying the shipping back to us in Lewiston and do include your original pack slip in the box.

A note about certain custom orders:  We are happy to accommodate most custom orders for shoes that use materials and/or colors that are not typically available on our website. Because these shoes take longer to build than others and use uncommon colors or material combinations, they are subject to an upcharge (quoted at time of order) and cannot be returned. Non-refundable payment is due at time of order and discount codes and/or sale pricing cannot be applied. 

A note about Quoddy purchases made at our Tent Sale: All purchases are final and non-returnable. 

 A note about sizing: If you like your first pair of Quoddy shoes but the fit is just a bit too tight, our shoemakers can adjust them so there is more room in the front. Contact our Customer Service by email, chat or phone to arrange this complimentary service.

PRODUCT WARRANTY

If you have purchased a pair of shoes that you believe to have a defect in materials or workmanship and it is within 1 year of purchase, you can return them to Quoddy for inspection. Once received, if found to have a defect in materials or workmanship we will contact you to discuss repair, replacement, or refund.

Address for Warranty Returns & Inspections: Quoddy, Inc. Attn: Warranty Returns; 550 Lisbon St, Lewiston, ME 04240

DESIGN KIT PROGRAM

Can I order a Design Kit?

Unfortunately, the demand for official kits was more than we anticipated. So, rather than have you order one and wait a while, we have suspended the program until we can get back on track with enough kits for everyone who wants to borrow one.

How might I see what the leather looks like? 

We understand that sometimes it's hard to make a choice based on what you see on the website. We are happy to send you a few samples upon request-- just get in touch with us by phone, email or chat and let us know which colors you're interested in seeing. We'll pop them right in the mail to you. 

RESOLING & REPAIRS

How can I get my shoes resoled or repaired?

The easiest way to order your resole or repair is here. Or, get in touch with us and we will place your order for you. All resole and repair work is done here in our Lewiston, Maine workshop by the same (or equally) skilled hands that made them in the first place. 

How do I get my shoes back to you?

All prices ($129 Domestic, $199 International) include shipping both ways to/from our Maine workshop, except if you are an international customer, where you are responsible for shipping your shoes back to us in Maine. Once you order your repair, you’ll receive an email with a shipping label within 1 business day. Just pack up your shoes in a shoe-sized box, affix the label and ship it back. Address: Quoddy, Repairs Department, 550 Lisbon St, Lewiston, ME 04240

What exactly does the fee include?

Besides the aforementioned shipping, all Quoddy resoling services include: a new pair of outsoles matching the original or different if you request; a new pair of laces to replace existing; cleaning and buffing of the upper leather; a new Quoddy shoe bag. Many of our customers tell us that it’s like getting a new pair again (except they are already broken in).

I would like a new color sole, different style laces or a special addition to my shoes that are coming in for resoling/repair. Is this possible?

Yes. We’re happy to resole your shoe in a different sole or style (contingent on what is possible with your shoe) and/or provide you a new style of lace. Just note this on your special instructions box at checkout and we will be in touch with you if we have any questions.

How long will my repair take?

During most times of the year, repairs take approximately 3-4 weeks. You’ll receive an email when your newly repaired shoes leave our workshop in Lewiston, Maine. If you are wondering the status of your repair or need a rush on it ($75 fee), simply get in touch with us.

I have something very specific I want done on my repair. How can I get these details to you?

Just write any special instructions on the box at checkout and if we have any questions, we’ll reach out to you.

FIT & SIZING

How do i pick the appropriate length for me?

We suggest you survey the size of your most comfortable shoes and use this as a starting point. The most universal brands are Nike, Adidas, and New Balance. As a rule of thumb, size down ½ a size from a Nike shoe - for example, if you run in a Nike size 10, order a Quoddy size 9 ½. In the case of adidas or New Balance, go with the same size you are currently wearing.

Can I trace my foot and get sized by you?

Yes. Trace your foot and use this sizing chart for size conversion. If your measurement indicates a smaller size than the running shoe comparison, always go with the larger size; more room is always better than not enough.

I have a narrow or wide foot. What width should I choose?

All Quoddy shoes are built with moccasin construction-- your foot is surrounded by just leather and stitching. This construction is naturally very accommodating to the width of your foot, so a standard width usually works very well. However, if you normally wear shoes that are very narrow or very wide, please use the below table:

 

Your current shoe Width

Recommended Quoddy Width Selection

Mens B Narrow

C Narrow

Mens EE, EEE

EE

Mens EEEE

EEE

Womens A, AA

Standard

Womens D, E

Wide

 

What can be done if the length of my shoe is correct but they still feel a bit tight?

Usually, our shoemakers can adjust your shoes so there is more room in the front. Call Customer Service at 207-853-2488 between 8:30 A.M - 5:00 P.M. E.T. or email us to arrange this complimentary service.

If you need to have your shoes repaired or adjusted and it's past 30 days from delivery, please visit our Resoling & Repairs section or get in touch with us to arrange something specific.

PRESS & INFLUENCER INQUIRIES

Please email service@quoddy.com.

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I'm interested in:
Of course we all want this to work. But, if you decide you don't love your shoes, return them within 30 days of delivery for a refund. No questions asked. Just contact customer service to arrange it.
A note about sizing for our current customers
If you like your first pair of shoes but the fit is just a bit too tight, our shoemakers can adjust them so there is more room in the front. Contact us by email, chat or phone to arrange this complimentary service.
Need help ordering shoes online?
We’re here Monday to Friday 8:30 A.M - 5:00 P.M. E.T