Disappointing Fit and Service
This was my fifth pair of Quoddys and my second pair of this exact model, so I was frustrated when the same size, 8½ EE, fit significantly larger than my previous pairs. I sent them back and repeatedly asked why the fit was so different, but the responses focused on explaining that interior volume, rather than sole length, determines size, without addressing the inconsistency with my other pairs. The options offered were to return the shoes unchanged or add a thicker insole. I agreed to the thicker insole, but after buying five pairs, I expected more effort to understand and resolve the problem. The fit and the customer service have both been disappointing.