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The Quoddy 30-Day Test Drive

Of course we all want this to work. But, if you decide you don't love your shoes, return them within 30 days of delivery for a refund. No questions asked. Just contact Customer Service to arrange it.

A note about sizing: If you like your first pair of Quoddy shoes but the fit is just a bit too tight, our shoemakers can adjust them so there is more room in the front. Call our Customer Service at 207-853-2488 between 8:30 A.M - 5:00 P.M. E.S.T or email service@quoddy.com to arrange this complimentary service. 

To return your shoes: Please complete our Returns Form and send back to us here in Maine. A prepaid label is included in your original shipment for your convenience- if you opt to use it, we will deduct $7.50 from your refund. 

 

Address for returns: Quoddy, Box 129, 1015 US Route 1, Perry, ME 04667

 

 

Resoling & Repair Service

All Quoddy shoes are resoleable and repairable by the same hands that made them in the first place. We charge a flat fee for all repairs which includes shipping to our workshop in Maine and back out to you. (International customers are responsible for their own shipping cost back to us.)

  • US Customers:                      $129
  • International Customers:        $199

Turnaround: During most times of the year, repairs take 3-4 weeks. 

How to order your repair: Contact Customer Service at service@quoddy.com or 207.853.2488. If you live within the U.S, we will email you a prepaid label to send your shoes back to us.   


Sizing Your Shoes

Every shoe fits a bit differently. Quoddy shoes are made with moccasin construction that surrounds your foot in leather with hand stitching holding it together. This means that very quickly your shoe will adapt to the shape of your foot.

The most important size consideration is length. To get the proper Quoddy fit, we suggest that you survey the sizes of your most comfortable shoes and use this as a starting point. The most universal guide tends to be athletic brands ; Nike, adidas, New Balance, etc.

In our experience, if you have a Nike running shoe in size 10, order a size 9 ½ in a Quoddy shoe. In other words, always size down ½ size. This rule of thumb works with most running shoe brands.

To take it one step further, you can measure your foot and compare the results to the above information. The attached PDF document shows you how to convert sizes, and how to measure your foot and convert that into a shoe size. If your measurement indicates a smaller size than the running shoe comparison, always go with the larger size; more room is always better than not enough.

Finally, you can always email or call us and we will be happy to help. Having to return a pair of made-to-order shoes because of a size issue is a disappointment and inconvenience for you, so we advocate taking a little time in the beginning to help ensure a perfect match.

A word about widths: All our shoes use moccasin construction – your foot is surrounded in just leather and stitching. This construction is naturally very accommodating to the width of your foot, so a standard width works very well for most people. If you normally wear shoes that are very narrow or very wide, please consult the below table:

Your current shoe Width
Recommended Quoddy Width Selection
Mens B Narrow
C Narrow
Mens EE, EEE
EE
Mens EEEE
EEE
Womens A, AA
Standard
Womens D, E
Wide


Again, if you still have questions, please email or call us – we can accommodate most modifications that you may require.

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Of course we all want this to work. But, if you decide you don't love your shoes, return them within 30 days of delivery for a refund. No questions asked. Just contact customer service to arrange it.
A note about sizing for our current customers
If you like your first pair of shoes but the fit is just a bit too tight, our shoemakers can adjust them so there is more room in the front. Contact us by email, chat or phone to arrange this complimentary service.
Need help ordering shoes online?
We’re here Monday to Friday 8:30 A.M - 5:00 P.M. E.T