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The Quoddy Unconditional 30 Day Guarantee

If you are not completely satisfied, return your Quoddy's within 30 days of delivery for refund or exchange.

A note about sizing: If you like your Quoddy's but the fit is just a bit too tight, our shoemakers can adjust them so there is more room in the front. Contact our Customer Service at 207-853-2488 between the hours of 8-5 EST or service@quoddy.com to arrange this complimentary service. 

To return your Quoddy's: Please complete our Returns Form. A prepaid label is included in your shipment for your convenience- if you opt to use it, we will deduct $7.50 from your refund. 

To exchange your Quoddy's: For fastest service in arranging your exchange, please contact our Customer Service at 207-853-2488 between the hours of 8-5 EST or service@quoddy.com. We'll place your new order right away and process your refund upon receipt of your return. If you opt to use the prepaid label, we will deduct $7.50 from your refund.

If you would like to wait on your new order until we receive your return, just let us know when you call and we'll make sure your new order is placed only after receiving your return.

Return Address: Quoddy, Box 129, 1015 US Route 1, Perry, ME 04667

 

 

Resoling & Repair Service

All Quoddy's are resoleable and repairable by the same hands that made them in the first place. We charge a flat fee for all repairs which includes shipping to our workshop in Maine and back out to you. 

  • US Customers:                      $129
  • International Customers:        $199

Turnaround: During most times of the year, Quoddy repairs take 3-4 weeks. 

How to order your repair: Contact Customer Service at service@quoddy.com or 207.853.2488. We will email you a pre-paid label to send your Quoddy's back to us.   


Sizing your Quoddy's

Every shoe fits a bit differently. Quoddy shoes are made with moccasin construction that surrounds your foot in leather with hand stitching holding it together. This means that very quickly your shoe will adapt to the shape of your foot – they feel as if they were made just for you!

The most important size consideration is length. To get the proper Quoddy fit, we suggest that you survey the sizes of your most comfortable shoes and use this as a starting point. The most universal guide tends to be athletic brands ; Nike, adidas, New Balance, etc.

In our experience, if you have a Nike running shoe in size 10, order a size 9 ½ in a Quoddy shoe. In other words, always size down ½ size. This rule of thumb works with most running shoe brands.

To take it one step further, you can measure your foot and compare the results to the above information. The attached PDF document shows you how to convert sizes, and how to measure your foot and convert that into a shoe size. If your measurement indicates a smaller size than the running shoe comparison, always go with the larger size; more room is always better than not enough!

Finally, you can always email or call us and we will be happy to help. Having to return a pair of made-to-order shoes because of a size issue is a disappointment and inconvenience for you, so we advocate taking a little time in the beginning to help ensure a perfect match.

A word about widths: All Quoddy shoes use moccasin construction – your foot is surrounded in just leather and stitching. This construction is naturally very accommodating to the width of your foot, so a standard width works very well for most people. If you normally wear shoes that are very narrow or very wide, please consult the below table:

Your current shoe Width
Recommended Quoddy Width Selection
Mens B Narrow
C Narrow
Mens EE, EEE
EE
Mens EEEE
EEE
Womens A, AA
Standard
Womens D, E
Wide


Again, if you still have questions, please email or call us – we can accommodate most modifications that you may require.

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