Women's True Penny: Camel

Rated 2.0 out of 5
Based on 2 reviews
$199.00 USD
Return Policy

Custom (Made To Order) products are personalized based on your design choices and, therefore, not returnable for refund or exchange (unless there is a defect in material or craftsmanship of the product). We want you to love your new custom footwear purchase as much as we enjoy handcrafting them for you so if you are not 100% satisfied with your custom order, we will quickly address your concern. Please contact service@quoddy.com or call (207) 853-2488 to discuss how we can help correct any issues. Most of the time issues are with fit and many of those be resolved and we will gladly work to adjust the fit for you: Of course, it’s best to minimize any fit issues ahead of your purchase so click on this link to see our fit guide or feel free to call customer service for direction ahead of time and we will help walk you through the process. For more information on our return policy, please visit this link.

average rating 2.0 out of 5
Based on 2 reviews
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0% of reviewers would recommend this product to a friend
2 Reviews
Reviewed by Patricia M.
Verified Buyer
I don't recommend this product
Rated 1 out of 5
Review posted

Too late and too big

Not sure whether Quoddy lost my order or what, but my made-to-order shoes did not arrive on time. When I chased down customer service to see what was going on (they did not answer emails, so I went through Amazon Pay), Quoddy said my shoes were “made wrong” and had to be redone. Very soon after that — too quickly for the supposed remake— my shoes arrived. They are a size and a half too large. A full inch too long. I am trying to return them. Total waste of time and money.

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Quoddy.com

Hello Patricia

Please give me more detail on the situation. If you shoe was delayed or lost in the shuffle we would have put them in a rush and bumped them to the front of the line. They can be built quickly and turned back out right away. That’s what we do if we messed up.
As far as the fit. Please explain in more detail what happened? We have a fit protocol in the website and call out each product with specific fit attributes. If you went thru the protocol and the product still didn’t fit well I’d like to know so we can manage this. I’m one of the managing partners and would appreciate the feedback. Please email me at paulh@risegp.com. Thank you.

Reviewed by Chantal S.
Verified Buyer
Rated 3 out of 5
Review posted

Not Happy!

I received these shoes last week and upon initially opening the box and taking one shoe out I loved them! The camel suede is truly beautiful and the Quoddy quality is beyond par . Then I took out the other shoe and immediately saw small dark marks/smudges on top of the shoe. I hoped it was glue that I could pull off but it was not. I thought I might be over reacting so put them on to see if anyone else noticed and the first response was “wow, those are really nice but did you see the marks in the left shoe?” I immediately contacted Quoddy who sent me a return label and said they have special erasers to remove glue but if that doesn’t work they will make a new pair. Great, but I waited several weeks for these and now may have to wait another 6 weeks. Very disappointing!!

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