Our goal is to deliver your order as quickly as possible. All orders are shipped on business days (Monday through Friday) excluding holidays. International delivery is available for all orders. If you have questions, please call us 207.853.2488 or fax to 207.853.4406.
New, unworn merchandise may be returned for a refund or merchandise credit with a receipt within 30 days of receipt. Please note Returns and Exchanges Procedures below.
To initiate your return for products purchased from our web site, go to the "My Account" section of quoddy.com, and sign in. Click on "Completed Orders." Click "Return Item (s)" and follow the onscreen instructions.
All Products must be returned in their original condition, unworn, with a copy of the original invoice.
Shipping and handling costs are non-refundable. If you receive a Quoddy package that appears damaged to the extent that the goods inside may be damaged, please refuse the delivery and inform us immediately by email or phone. Items purchased at Quoddy distributors may not be returned via our online store; please call if you have questions.
If for any reason you are unsatisfied with your puchase, please contact Quoddy by phone or email and we will be happy to assist you with a resolution.
Address return packages to:
1015 US Route 1
Perry, ME 04667
We recommend shipping your return with a service that provides package tracking to avoid delays. Quoddy will not accept COD packages. We recommend that you insure your package appropriately.