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Shipping

Our goal is to deliver your order as quickly as possible. All orders are shipped on business days (Monday through Friday) excluding holidays. International delivery is available for all orders. If you have questions, please call us 207.853.2488 or service@quoddy.com.


Returns & Warranty

New, unworn merchandise may be returned for a refund or merchandise credit with a receipt within 30 days of receipt. Please note Returns and Exchanges Procedures below. All Products must be returned in their original condition, unworn, with a copy of the original invoice. Shipping and handling costs are non-refundable. If you receive a Quoddy package that appears damaged to the extent that the goods inside may be damaged, please refuse the delivery and inform us immediately by email or phone. Items purchased at Quoddy distributors may not be returned via our online store; please call if you have questions. If for any reason you are unsatisfied with your purchase, please contact Quoddy by phone or email and we will be happy to assist you with a resolution. 

Please use the Returns Form before mailing any packages.

Address return packages to: Quoddy Inc., Box 129, 1015 US Route 1, Perry, ME 04667. We recommend shipping your return with a service that provides package tracking to avoid delays. Quoddy will not accept COD packages. We recommend that you insure your package appropriately.

 

Resoling & Repair Service

We resole and repair the shoes and boots we make.

Molded Soles:             $79

Handbuilt Soles:          $99

Repairs: Quoted upon inspection.

Turnaround: Delivery of your repair may take up to 4 weeks, depending upon the length of the queue at the time your shoes are received and the work which needs to be done.

Please contact Customer Service for a pre-paid UPS label (U.S. addresses only) to return your shoes: service@quoddy.com or 207.853.2488 (8 am - 5 pm EST).

 

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Sizing your shoe

Every shoe fits a bit differently. Quoddy shoes are made with moccasin construction that surrounds your foot in leather with hand stitching holding it together. This means that very quickly your shoe will adapt to the shape of your foot – they feel as if they were made just for you!

The most important size consideration is length. To get the proper Quoddy fit, we suggest that you survey the sizes of your most comfortable shoes and use this as a starting point. The most universal guide tends to be athletic brands ; Nike, adidas, New Balance, etc.

In our experience, if you have a Nike running shoe in size 10, order a size 9 ½ in a Quoddy shoe. In other words, always size down ½ size. This rule of thumb works with most running shoe brands.

To take it one step further, you can measure your foot and compare the results to the above information. The attached PDF document shows you how to convert sizes, and how to measure your foot and convert that into a shoe size. If your measurement indicates a smaller size than the running shoe comparison, always go with the larger size; more room is always better than not enough!

Finally, you can always email or call us and we will be happy to help. Having to return a pair of made-to-order shoes because of a size issue is a disappointment and inconvenience for you, so we advocate taking a little time in the beginning to help ensure a perfect match.

A word about widths: All Quoddy shoes use moccasin construction – your foot is surrounded in just leather and stitching. This construction is naturally very accommodating to the width of your foot, so a standard width works very well for most people. If you normally wear shoes that are very narrow or very wide, please consult the below table:

Your current shoe Width
Recommended Quoddy Width Selection
Mens B Narrow
C Narrow
Mens EE, EEE
EE
Mens EEEE
EEE
Womens A, AA
Standard
Womens D, E
Wide


Again, if you still have questions, please email or call us – we can accommodate most modifications that you may require.

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